Showed up to move my belongings into a unit. The staff member was very helpful and recommended I check out the unit before paying. Luckily I did, because the unit I had reserved was filled with trash (mattress topper, trash bags, other belongings. The unit was never cleaned out.) I was informed had I paid, I would have been responsible for cleaning it out which I found to be unfair. I was given another unit that was empty, however it was larger than the one I originally reserved. The manager tried charging me the larger price, which I refused to pay. I was eventually given a larger unit for the smaller price. While the process was frustrating, everything worked out in the end; however, I would recommend checking the unit before paying and to be cautious when moving in
- Kevin, 05/26/2018